You can't answer from under a sink. Hometown Reply texts every missed caller back within seconds from your existing business number. It also reminds customers before each visit and asks happy customers for a Google review. You keep working, and it does the follow-up.
How it works
There's no app to learn. You get text alerts and reply by text. Your customers just get fast, polite messages from your number.
When a call goes unanswered, the caller gets a text within seconds and answers three quick questions. You get a one-line summary of the lead.
A booking confirmation, then texts 24 hours and 2 hours before the visit. Customers reply 1 to confirm or 2 to reschedule.
After you mark a job done, the customer gets a thank-you with your Google review link. If something wasn't right, they can reply and it comes to you privately.
Setup
Interactive demo
Click through a missed call, the qualifying texts, booking, reminders and the review request for a fictional plumbing company. You'll see the customer's phone and the owner dashboard side by side.
ROI calculator
Put in your own numbers. The defaults are an example, not a promise or an industry average.
Pricing
Starting prices for one business line. There's a one-time setup fee, then a flat monthly fee with no long-term contract.
$149/mo
starting at $300 one-time setup
$199/mo
starting at $400 one-time setup
$249/mo
starting at $500 one-time setup
Starting prices. Plans include fair-use text volume (1,000 / 2,000 / 4,000 message segments per month). Larger volumes are quoted at cost. Prices exclude applicable taxes.
FAQ
No. Plans are month-to-month and you can cancel any time. The one-time setup fee covers registration and configuration and isn't refundable once registration is filed, unless we agree otherwise in writing.
Usually 2-3 weeks. The kickoff takes about 20 minutes. Most of the wait is carrier registration (called A2P 10DLC), which US carriers require before any business can send texts. We file it, answer any follow-up questions, and switch everything on once it's approved.
Yes. Customers keep calling the number on your truck and website. Calls you don't answer forward to your text-back line in the background. You can turn forwarding off with one code.
Yes: any cell phone (iPhone or Android), and most landlines and VoIP lines. It uses the standard "forward when unanswered" feature that carriers like Verizon, AT&T and T-Mobile offer. You don't need a new phone or an app.
Yes, when it's done properly. The messages are registered with the carriers, they go only to people who contacted you or booked with you, STOP opt-outs are honored immediately, and reminders and review requests aren't sent late at night. See our SMS privacy terms.
Every customer gets your review link, as Google's policies require. Unhappy customers can also reply privately so you can make it right. We don't hide the link from anyone.
Contact
Tell us a little about your business and we'll show you the demo with your own numbers.
Email: hello@hometownreply.com
Phone: (470) 354-6032
Based in: Georgia, USA